Accessible environment

The State Russian Museum is aiming to provide the most pleasant experience for visitors with disabilities in all buildings of the museum complex.

We ask to contact us about your visit in advance on: tel. 347-87-17

If you require any help, you can also enquire to speak to the administrator or to the controller.

Memo for people with limited mobility

Dear visitors!

We invite you to make yourself familiar with the information regarding the order in which the Marble Palace provides access for immobile visitors and people with other disabilities, the features of providing our services and additional aid from the museum personnel.

• There are no special parking spaces provided for people with disabilities. Parking is available in normal places.

• The entrance to the palace is equipped with a ramp. The button to call museum personnel is placed at the entrance to the ramp.

• Museum services are provided on floors 1, 2 and 3. The palace is equipped with a lift for wheelchair users and a portable ramp. To use them, contact the administrator. The facility is partially accessible to people with disabilities and other people with limited mobility.

• Responsible for organizing the reception and provision of services for people with disabilities and limited mobility at the museum: Head of the department of administrative and organizational work E. Kuznets, tel. +7 812 314 64 24.

Additional information

• We offer free strollers for hire. You can request the strollers from the administration.

• A toilet accessible to visitors with limited mobility is located on the 2nd floor of the Marble Palace. To use it, contact the administrator.